• Help & FAQs

    How do I contact you?

    The easiest way to reach us directly is to click on Facebook Chat button at the bottom right of your screen or to shoot us an email at jesse@allofthelights.com.au.

    If you'd prefer to talk please send us your best contact number via email, the chat (the blue messenger icon) or leave us a message on; 1300723860

    Returns
    Can I return an item if I don’t like it?

    If something does not fit your needs we will do our best to offer store credit for another purchase.  If nothing we offer suit your needs and you need a refund it will attract a 20% restocking fee on the original order value plus shipping.  

    Please refer to our Returns page for details.  

    Do you have a showroom?

    No, we do not have a showroom or local pickup option.  We operate 100% online business to cut overheads and provide more value to our customers.  

    How much is shipping?

    Shipping is always free Australia wide

    What happens if my product arrives damaged?
     

    Please carefully inspect the package of your item or items when they arrive.  In the unlikely event any damage has occurred you should make note of it when signing for delivery.  If your product(s) do arrived damaged please send photos to  jesse@allofthelights.com.au and we will process an insurance claim on your behalf and have everything fixed up as soon as possible.

    How do I Cancel my order?  

    All orders cancelled before 48 hours after the placement are free of charge.  

    Alternative contact methods?

    The best method to get in touch with us is via the contact details at the top of this page (email or live chat), however we do have a mailing address and phone message service available. 

    Phone Number: 1300723860 

    Office Mailing Address:
    All Of The Lights Australia
    67 Barton Street
    Surrey Hills,
    Melbourne 3127
    Australia

    Any more questions?  

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