Help & FAQs

How do I contact you?

The easiest way to reach us directly is to click on Facebook Chat button at the bottom right of your screen or to shoot us an email at jesse@allofthelights.com.au.

If you'd prefer to talk please send us your best contact number via email, the chat (the blue messenger icon) or leave us a message on; 1300723860

Shipping

Shipping is free Australia wide on lighting.  Orders are processed on weekdays and are usually shipped the day after your order.  Most items delivered within 5 working days in metro areas.  

Shipping on heavier mirrors, delicate pieces etc. may not be fully covered but we will do our best to absorb most of the cost on a case by case basis.  If you are not happy with the shipping costs after purchase you will be refunded ASAP.  

International Shipping

We have shipped products to New Zealand and will provide a quote for fright at your request.  We will do everything we can to get our amazing products to you!

Returns

If something does not fit your needs we will do our best to offer store credit for another purchase.  If nothing we offer suit your needs and you need a refund it will attract a 20% restocking fee on the original order value plus shipping.  

Price Match

If you find the same item on another online retailers website that's not a sale price we will match it or refund the difference within 7 days.  
 

Do you have a showroom?

No, we do not have a showroom or local pickup option.  We operate 100% online business to cut overheads and provide more value to our customers.  

What happens if my product arrives damaged? 

Please carefully inspect the package of your item or items when they arrive.  In the unlikely event any damage has occurred you should make note of it when signing for delivery.  If your product(s) do arrived damaged please send photos to  jesse@allofthelights.com.au and we will process an insurance claim on your behalf and have everything fixed up as soon as possible.

How do I Cancel my order?  

All orders cancelled before 48 hours after the placement are free of charge.  

Alternative contact methods?

The best method to get in touch with us is via the contact details at the top of this page (email or live chat), however we do have a mailing address and phone message service available. 

Phone Number: 1300723860 

Office Mailing Address:
All Of The Lights Australia
2 Eurolie Street
Balwyn North
Melbourne
Australia

Any more questions?  
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