Chandelier Wood & Iron Hugo

• Info
• Free Shipping
• Free Globes
• Why Shop With Us?
• Help & FAQ
• Price Match
• Refunds & Returns

• Provide Value, be it value in advice or value on price.  If for some reason beyond our control we cannot satisfy you within our company we will do our best to make sure you're headed on the right direction.  
• Honesty is the best policy.  That includes price honesty and if you see  the same piece cheaper online even a week later, we'll be sure to credit you the difference.   
• Be fair and upfront with everyone.  No shipping cost, GST include in all prices; you'll never be surprises at checkout.  
• We'll make it right.  We'll do our best to make sure you enjoy anything you get from us for as long as possible 

Help & Faqs

How do I contact you?

The easiest way to reach us directly is to click on Facebook Chat button at the bottom right of your screen or to shoot us an email at jesse@allofthelights.com.au.

If you'd prefer to talk please send us your best contact number via email, the chat (the blue messenger icon) or leave us a message on; 1300723860

Returns
Can I return an item if I don’t like it?

Yes, you can return your rug within 30 days if you do not like it. Refer to our returns page for terms & details. 

Do you have a showroom?

No, we do not have a showroom or local pickup option.  We operate 100% online business to cut overheads and provide more value to our customers.  

How much is shipping?

Shipping is always free Australia wide

What happens if my product arrives damaged? 

Please carefully inspect the package of your item or items when they arrive.  In the unlikely event any damage has occurred you should make note of it when signing for delivery.  If your product(s) do arrived damaged please send photos to  jesse@allofthelights.com.au and we will process an insurance claim on your behalf and have everything fixed up as soon as possible.

How do I Cancel my order?  

All orders cancelled before 48 hours after the placement are free of charge.  

Alternative contact methods?

The best method to get in touch with us is via the contact details at the top of this page (email or live chat), however we do have a mailing address and phone message service available. 

Phone Number: 1300723860 

Office Mailing Address:
All Of The Lights Australia
67 Barton Street
Surrey Hills,
Melbourne 3127
Australia

Any more questions?  

Price Guarantee
About Us
Contact Us

Price Match

Price honesty is the best policy!

Blood, sweat and tears go into making sure we offer the best prices in Australia online.  Find an online store in Australia that offers a lower price than us within six months of your purchase date please let us know and we will happily refund the difference for or give you a special discount for your next order.  We want you to feel super confident that you are getting the absolute best price for our products.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The compeitior must be an Authorized Retailer for the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax & GST

Damaged Items:

Please ensure to inspect the packaging of your item(s) when they arrive, if you notice any damage at all you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to jesse@allofthelights.com.au

Chang Of Mind

As a solely online retailer and we source our beautiful lights direct from suppliers from Australia and designers everywhere.  This allows us to offer our customers exclusive prices due to reduced over heads.  

Within 30 days of purchase; if something does not fit your needs we will do our best to offer store credit for another purchase.  If nothing we offer suit your needs and you need a refund it will attract a 10% restocking fee on the original order value plus shipping.  

All of our products are marked with their measurements, it is up to you to properly read our descriptions.  Please do not hesitate to ask further questions if you are unsure if a piece will be right for you.  

Product Issues

If a product has stopped working for reasons other than customer damage the one year supplier warranty on our of our products may come into affect.  Please contact us ASAP for a resolution and replacement.  

Some more conditions for returning a product

• Items & any related meterials should be returned in original re-sellable condition with the original packaging
• All the returned products should be sent through a registered shipping service.  
• The consumer is accountable for any postage cost related to the returning of the products.
• Refund systems can be original payout process. 
• Products that have been installed cannot be refunded.

Questions, queries, wonders, thoughts?!  

You'll find our Facebook, Twitter and all the rest down below or just email us at 
jesse@allofthelights.com.au